Sage at Home Terms of Use

1.1 Definitions

• “Sage at Home” (also referred to as the “Application”) is the AI-assisted pool-care portal that participating Backyard Brands dealers make available to their customers for water-test history, treatment guidance, product and supply requests, and dealer communication.
• “AI Features” means the artificial intelligence capabilities in the Application, including natural language chat, voice interaction, test-strip image reading, water-chemistry interpretations, treatment recommendations, and adaptive personalization.
• “Dealer” means the participating Backyard Brands retailer or service provider that invited you and that supplies your products, professional water testing, and pool-care service.
• “Your Data” means the information you enter into or generate through the Application, including water-body profiles, at-home test results, photos, messages, and requests.

2.1 Dependence on your dealer’s participation

Your access to the Application depends on your dealer’s participation in the Sage at Home program. If that participation ends, or if the dealer withdraws your invitation, your access to the Application may end.

3.1 What we provide

Sage at Home organizes pool, hot-tub, and swim-spa profiles, professional and at-home water tests, prescriptions, treatment steps, product and supply requests, dealer messages, alerts, and AI-assisted guidance. The Service is provided as-is and may be updated, modified, or enhanced at our discretion.

3.2 Your relationship with your dealer

Your dealer is an independent business and is the source of your products, professional water testing, and pool-care service. Sage at Home supports that relationship; it does not replace it, and it does not make Backyard Brands a party to your purchases from, or service arrangements with, your dealer. Sage at Home is not an emergency, medical, engineering, or professional safety service.

3.3 Service availability

We aim to maintain reasonable availability of the Service but do not guarantee uninterrupted access. Scheduled maintenance will be communicated in advance when practical. We are not liable for downtime caused by factors beyond our reasonable control.

3.4 Updates and changes

We may update the App to improve functionality, address security issues, or comply with legal requirements. Features may change or be removed. Continued use after updates constitutes acceptance of any modified features.

4.1 Registration and sign-in

You sign in with the email address on your dealer’s invitation and a one-time code. You must register with accurate, complete information and maintain the accuracy of that information.

4.2 Account security

You are responsible for maintaining access to your email account, for keeping one-time codes confidential, and for all activity under your account. Do not share a one-time code with anyone outside your household, and never send a code to us or to your dealer. Notify us immediately at support@backyardbrands.com if you suspect unauthorized access.

4.3 Household access

If you let another member of your household use your account, you remain responsible for everything done under it. Anyone who needs their own separate pool-care history should request their own invitation from your dealer.

5.1 Personal household use only

You may use the Application on mobile devices you own or control. The Application is for personal household pool care. It is not licensed for commercial pool operation, municipal or multi-unit water bodies, or managing water bodies on behalf of third parties as a service business.

6.1 Grant of license

Subject to your compliance with this Agreement, we grant you a limited, non-exclusive, non-transferable, revocable license to download, install, and use the App on devices you own or control, solely for your personal participation in the Sage at Home program.

6.2 Restrictions

You shall not:

• Use the Application for commercial pool service, or to manage municipal, multi-unit, or third-party water bodies
• Share your account credentials or one-time codes with anyone outside your household
• Attempt to access another customer’s account, pool records, or any dealer’s business data
• Copy, modify, reverse engineer, decompile, or create derivative works of the Application
• Scrape, bulk-export, resell, or redistribute the Application’s content, product data, or AI output
• Use the AI Features to generate content that is misleading, fraudulent, or harmful, or to obtain guidance for a purpose other than caring for your own water body
• Submit unlawful, infringing, or harmful material, or personal information about other people without their knowledge
• Bypass security, probe for vulnerabilities, or interfere with the performance, security, or integrity of the Application
• Use the Application in a manner that violates any applicable law or regulation

7.1 Nature of AI assistance

The Application uses AI to assist you with water-chemistry interpretation, treatment guidance, product suggestions, and general pool-care questions. You acknowledge that:

• AI-generated guidance is informational support, not a professional diagnosis — your dealer and other qualified professionals remain your authority for pool-care decisions
• Dose calculations and water-chemistry interpretations are approximations based on the information you enter and may not account for every condition of your water body or equipment
• AI Features may occasionally produce inaccurate or incomplete responses — always verify guidance against product labels and equipment instructions before acting, especially anything involving chemical handling
• The AI adapts to your usage over time, and responses may vary as models are updated
• The quality of AI output depends directly on the accuracy of what you enter, including water volume, sanitizer type, and test readings

7.2 Your responsibility

THE APPLICATION SUPPORTS YOUR POOL CARE — IT DOES NOT REPLACE PRODUCT LABELS, EQUIPMENT INSTRUCTIONS, OR PROFESSIONAL ADVICE. You are responsible for the chemicals you add, the equipment you operate, and the safety of everyone who uses your pool, hot tub, or swim spa. Confirm measurements and doses before acting, follow label directions and local requirements, and never mix products unless their labels expressly permit it.

7.3 Not for emergencies

Do not use Sage at Home in an emergency. For a chemical exposure, injury, dangerous chemical reaction, electrical hazard, or other urgent situation, stop using the Application and contact emergency services, poison control, the product manufacturer, or another appropriate professional immediately.

7.4 Voice interaction

Sage at Home includes voice interaction features. Voice processing involves transmitting audio and transcripts to third-party service providers. Recognition accuracy varies with background noise and network conditions. Do not use voice features where you do not want the surrounding audio captured.

7.5 Test-strip image reading

Where available, the Application can read a photo of a test strip and produce structured readings. Image reading depends on lighting, strip age and type, and camera quality, and it can misread values. Review the readings the Application produces before saving or acting on them, and re-test if a result looks wrong.

8.1 Privacy Policy

Our collection, use, disclosure, and retention of personal information is described in the Sage at Home Privacy Policy, which forms part of this Agreement. Acknowledging the Privacy Policy is not consent to optional marketing or to AI model training.

8.2 What your dealer can see

Your water-body profile, water tests, prescriptions, treatments, supply and service requests, and dealer messages are available to the participating dealer that serves you so it can support your pool care. Do not enter information in the Application that you do not want your dealer to see.

8.3 Your obligations

• Enter readings and profile details accurately — inaccurate data produces unreliable guidance
• Do not enter personal information about other people without their knowledge
• Do not submit unlawful, harmful, or infringing material
• Report suspected unauthorized access to your account to support@backyardbrands.com immediately

8.4 Data ownership

You retain your rights in Your Data. You grant Backyard Brands the permissions reasonably needed to host, process, display, secure, support, and improve the Service, and to make Your Data available to your dealer as described above. Professional test, prescription, transaction, treatment, and service records created by your dealer are also that dealer’s business records and are governed by its agreement with Backyard Brands.

8.5 Persistent memory

The Application remembers context from previous conversations and your stated preferences so guidance stays relevant across sessions. You may request deletion of stored interaction history by contacting privacy@backyardbrands.com.

8.6 Feedback

Any feedback, suggestions, or improvement ideas you provide regarding the Application become the property of Backyard Brands without restriction or compensation.

9.1 No transfer of rights

You acquire no ownership rights in the Application through this Agreement.

10.1 Term

This Agreement begins when you first access the Service and continues until terminated.

10.2 Termination by you

You may sign out at any time and may request account deletion in the App or on the Delete Account page. Upon deletion, you lose access to the Service and to the pool-care history held in it.

10.3 Termination by Backyard Brands

Backyard Brands may suspend or terminate your access at any time if you breach this Agreement, if your continued access poses a security risk to you, your dealer, or the Service, or if required by law.

10.4 Automatic termination

Your right to use the Application terminates automatically, without notice, when:

• Your dealer’s participation in the Sage at Home program terminates or expires
• Your dealer withdraws your invitation or closes your customer record
• Backyard Brands discontinues the Application

10.5 Effect of termination

Upon termination you must stop using the Application, and Sections 7 (AI Disclosures), 8 (Your Data and Privacy), 9 (Intellectual Property), 11 (Disclaimers), 12 (Limitation of Liability), and 13 (General Provisions) survive. Request a copy of your personal data before you submit an account-deletion request: once deletion is carried out, your records are removed as described in the Privacy Policy and cannot be reproduced.

11.1 Water chemistry and equipment disclaimer

THE APPLICATION PROVIDES AI-ASSISTED GUIDANCE FOR WATER CHEMISTRY AND EQUIPMENT BASED ON USER-PROVIDED DATA. THIS GUIDANCE IS GENERAL IN NATURE. WATER CHEMISTRY INVOLVES VARIABLES INCLUDING SOURCE WATER COMPOSITION, BATHER LOAD, ENVIRONMENTAL CONDITIONS, AND EQUIPMENT CONDITION THAT THE APPLICATION CANNOT FULLY ASSESS. YOU MUST VERIFY GUIDANCE AGAINST PRODUCT LABELS AND EQUIPMENT INSTRUCTIONS, AND CONSULT YOUR DEALER OR ANOTHER QUALIFIED PROFESSIONAL, BEFORE ACTING ON ANY AI-GENERATED RECOMMENDATION.

11.2 Product information

Product information provided through the Service is for reference purposes. Always refer to the product label and official Backyard Brands documentation for product specifications, dosing, and safety information.

11.3 No professional relationship

Using the Service does not create a professional advisory relationship between you and Backyard Brands, and nothing in this Agreement excludes rights or remedies that cannot legally be excluded.

13.1 Governing law

This Agreement is governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles. Mandatory consumer protections in your province or territory continue to apply.

13.2 Dispute resolution

Any dispute arising from this Agreement shall first be addressed through good-faith negotiation. If unresolved within 30 days, either party may submit the dispute to the courts of Ontario, Canada, which shall have exclusive jurisdiction, except where consumer protection legislation in your province gives you the right to bring a claim in your own jurisdiction.

13.3 App store compliance

You acknowledge that this Agreement is between you and Backyard Brands Inc., not with Apple Inc., Google LLC, or any app store operator. Apple, Google, and their subsidiaries are third-party beneficiaries of this Agreement and have the right to enforce its terms. The app store operator has no obligation to provide maintenance, support, or warranty services for the Application. Any claims relating to the Application, including product liability, consumer protection, or intellectual property claims, are the responsibility of Backyard Brands, not the app store operator.

13.4 Language

The parties confirm that it is their wish that this Agreement be drawn up in English. Les parties aux présentes confirment leur volonté que la présente convention soit rédigée en anglais. Where a French-language version is provided, the English version prevails in the event of conflict, except where the user is located in the Province of Quebec, in which case the French version prevails to the extent required by applicable Quebec language legislation.

13.5 Updates to this Agreement

Backyard Brands may update this Agreement from time to time. Updated versions are identified by a new version number and effective date. You will be required to review and accept the updated Agreement on your next use of the Application after an update. Your continued use after acceptance constitutes agreement to the updated terms.

13.6 Entire agreement

This Agreement, together with the Privacy Policy, constitutes the entire agreement between you and us regarding your use of the Service. It does not govern your purchases from, or service arrangements with, your dealer.

13.7 Severability

If any provision is found unenforceable, it shall be modified to the minimum extent necessary, and the remaining provisions continue in full force.

13.8 No waiver

No failure by Backyard Brands to enforce a right constitutes a waiver. Waivers must be in writing.

13.9 Assignment

You may not assign this Agreement without our written consent. We may assign our rights and obligations in connection with a merger, acquisition, or sale of assets.

14.1 Your dealer comes first for pool care

Your participating dealer remains your first contact for professional water testing, products, equipment, and urgent pool-care questions.