Sage at Home, Backyard Brands

Delete your account

This page remains available if you have uninstalled the app. It lets an existing customer verify account ownership, then deactivate (pause, reversible) or permanently delete their account immediately, or check the status of an earlier deletion request.

What deletion means

Below, deactivating your account pauses it immediately — sign back in here anytime to reactivate, and your data is kept. Deleting your account permanently is immediate and irreversible: it removes account identity, portal profile information, app-created care history, conversation and personalization data, and stored chat images right away.

If you already submitted an earlier deletion request and see its status below instead, that request is queued for the operational deletion process; approved completion removes or anonymizes the same categories of data according to that process.

Records that may be retained

Backyard Brands or a participating dealer may need to retain limited professional water tests, prescriptions, transaction and fulfillment records, treatment or product-safety history, security logs, and legal or deletion audit evidence. Retention depends on the purpose and approved schedule; retained records are not kept for continued portal use.

Timing and access

Deactivating or permanently deleting your account below takes effect immediately — there is no review step. If you instead have an earlier pending deletion request, submission restricts customer-data access while that request is reviewed; processing time depends on record review and coordination with relevant dealers and service providers. The request status shown below distinguishes submission from completion for that legacy path.