Customer support

How can we help?

Sage at Home connects participating Backyard Brands customers with their pool profile, care history, dealer, and AI-assisted guidance.

Invitation and access

Use the email address associated with your participating dealer’s invitation. If you have not received an invitation or your pool is not linked after login, contact your dealer and ask them to confirm the email and customer record on your Sage at Home account.

One-time code trouble

• Check spam or junk folders and confirm the email address is exact.
• Wait before requesting another code; repeated attempts may be rate limited.
• Use the newest six-digit code and enter it before it expires.

Pool-care and dealer help

Contact your participating dealer for professional water testing, prescriptions, products, equipment, or urgent pool-care questions. Sage at Home is not an emergency service.

Technical and privacy help

Email support@backyardbrands.com for technical help, or privacy@backyardbrands.com to reach the Privacy Officer about your personal information. You can also call Backyard Brands Inc. at +1 866-875-0012, or ask your participating dealer to route the request. Include the account email and a short description, but never send a one-time code or password.

Account deletion

You can begin without calling support. Verify your account to deactivate or permanently delete it.